It is the default that all duties and taxes are the responsibility of the customer after placing an order! As for the USA, We can only ship via DHL/UPS
* All duties and taxes are the responsibility of the customer.
Note: We can ship via DHL/UPS 10-15days (customers need to pay Taxes or Special Drone Line 12-45 days (you don't need to pay Taxes (including the USA Customers), but we can't promise you 100% No Taxes!
Shipping Methods and Charges
We are currently able to ship orders to most international addresses. But some countries are not available to ship batteries without purchasing of whoop drone (logistics company restrictions).
- Some remote addresses will be charged remote shipping fees according to the quotation of the logistics company.
For the strict Customs Policy, countries below are not available for delivering batteries. Therefore, if you fail to purchase from our site, hope can you understand that. We'll open for selling once there is a reliable logistics channel.
-India (Both drones and batteries)
-Kuwait
Shipping Time:
Shipping Methods and Charges
We are currently able to ship orders to most international addresses. But some countries are not available to ship batteries without purchasing of whoop drone (logistics company restrictions).
- Some remote addresses will be charged remote shipping fees according to the quotation of the logistics company.
For the strict Customs Policy, countries below are not available for delivering batteries. Therefore, if you fail to purchase from our site, hope can you understand that. We'll open for selling once there is a reliable logistics channel.
-India (Both drones and batteries)
-Kuwait
Shipping Time:
All orders will be shipped from China.
All orders will be processed within 3-10 working days after your payment clearing.The checking number will be updated within 3-20 working days.
If we are experiencing a high volume of orders or some products are out of stock, shipments may be delayed for a few days.
If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is available and remember to check the email for the notification.
Estimated Shipping Time:
Expedited Shipping: 7-15 working days after shipping ( The USA only ships via Drone Line Shipping Now, The USA people will pay a few taxes for customs, and can avoid expensive taxes)
Drone Line Shipping (the tracking number will be updated within 10 days usually ): delivery time within 12-45 working days. Note: Sometimes the tracking number is updated delay within 25 days (it will be updated when the order arrives in your country, please wait more days, thanks).
All orders will be processed within 3-10 working days after your payment clearing.The checking number will be updated within 3-20 working days.
If we are experiencing a high volume of orders or some products are out of stock, shipments may be delayed for a few days.
If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is available and remember to check the email for the notification.
Estimated Shipping Time:
Expedited Shipping: 7-15 working days after shipping ( The USA only ships via Drone Line Shipping Now, The USA people will pay a few taxes for customs, and can avoid expensive taxes)
Drone Line Shipping (the tracking number will be updated within 10 days usually ): delivery time within 12-45 working days. Note: Sometimes the tracking number is updated delay within 25 days (it will be updated when the order arrives in your country, please wait more days, thanks).
Batteries shipping: delivery time within 15- 35 days, usually (battery only can ship via battery shipping way)
Please note:
* These are estimated delivery times only. Sub250 can not guarantee an exact delivery time.
* The estimated delivery time may be longer if any battery is included in your order.
* We accept no responsibility or liability for the delay in shipping time, as this is beyond our control.
* Any problem about the shipping info of your order, please contact Customer Support.
Battery Shipping Issues
- We can't ship the battery to the following countries by now: Indonesia / Middle / East / Indonesia/ Philippines/ Vietnam/ India/ Mexico/ UAE/ Brunei/ Finland/ Chile / Brazil / Oman and other remote areas. If your place an order but we don't have a logistic Chanel to ship, we will send an email to inform you to cancel the order.
- For European customers, if your parcel includes only batteries, it will take a longer time for the parcel to arrive in your country. Click here to track your parcel.
- If you only order batteries without a drone, then it can't be shipped by expedited Shipping (including DHL / FedEx / UPS) because of the strict restriction of shipping.
- If the number of batteries in your order exceeds the acceptable range of the logistics, we will ask you to cancel the order or ship the batteries separately(an extra shipping fee may be required).
More Info required
If you are in Taiwan, South Korea, or Brazil, there is some extra information that we need in your order because of your country's import policy.
Wrong Address
Shipments will be sent to the address entered on our web page during checkout. We cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.
We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer.
Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.
Damaged box or incorrect item(s)
If you receive damaged or incorrect item(s), contact Customer Support in 5 business days with receipt of your shipment to make the necessary corrections.
* All duties and taxes are the responsibility of the customer.
Please note:
* These are estimated delivery times only. Sub250 can not guarantee an exact delivery time.
* The estimated delivery time may be longer if any battery is included in your order.
* We accept no responsibility or liability for the delay in shipping time, as this is beyond our control.
* Any problem about the shipping info of your order, please contact Customer Support.
Battery Shipping Issues
- We can't ship the battery to the following countries by now: Indonesia / Middle / East / Indonesia/ Philippines/ Vietnam/ India/ Mexico/ UAE/ Brunei/ Finland/ Chile / Brazil / Oman and other remote areas. If your place an order but we don't have a logistic Chanel to ship, we will send an email to inform you to cancel the order.
- For European customers, if your parcel includes only batteries, it will take a longer time for the parcel to arrive in your country. Click here to track your parcel.
- If you only order batteries without a drone, then it can't be shipped by expedited Shipping (including DHL / FedEx / UPS) because of the strict restriction of shipping.
- If the number of batteries in your order exceeds the acceptable range of the logistics, we will ask you to cancel the order or ship the batteries separately(an extra shipping fee may be required).
More Info required
If you are in Taiwan, South Korea, or Brazil, there is some extra information that we need in your order because of your country's import policy.
Wrong Address
Shipments will be sent to the address entered on our web page during checkout. We cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.
We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer.
Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.
Damaged box or incorrect item(s)
If you receive damaged or incorrect item(s), contact Customer Support in 5 business days with receipt of your shipment to make the necessary corrections.
* All duties and taxes are the responsibility of the customer.
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