Shipping Policy

Affected by Covid-19, there will be some delays in the delivery.

Shipping Methods and Charges
We are currently able to ship orders to most international addresses. But some countries are not available to ship batteries without purchasing of whoop drone (logistics company restrictions).

- Some remote address will be charged remote shipping fees according to the quotation of the logistics company.

For the strict Customs Policy, countries below are not available for delivering batteries. Therefore, if you fail to purchase from our site, hope can you understand that. We'll open selling once there is a reliable logistics channel.
-India (Both drones and batteries)
-Kuwait

Shipping Time:
All orders will be processed within 3-5 working days after your payment clearing.
If we are experiencing a high volume of orders or some products are out of stock, shipments may be delayed in a few days.
If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is available and remember to check the email for the notification.
Estimated Shipping Time:

Expedited Shipping: 3-7 working days
Standard Shipping (Registered Mail): 12-30 working days
Please note:
* These are estimated delivery times only, Sub250 can not guarantee an exact delivery time.
* The estimated delivery time may be longer if any battery is included in your order.
* Affected by Covid-19, there may be some delay in the delivery.
* We accept no responsibilities and liabilities for the delay in shipping time as this is beyond our control.
* Any problem about shipping info of your order, please contact Customer Support.
Battery Shipping Issues
- We can't ship the battery to the following countries by now: Indonesia / Middle / East / Indonesia/ Philippines/ Vietnam/ India/ Mexico/ UAE/ Brunei/ Finland/ Chile / Brazil / Oman and other remote areas. If your place an order but we don't have a logistic Chanel to ship, we will send an email to inform you to cancel the order.
- For European customers, if your parcel includes only batteries, it will take a longer time for the parcel to arrive in your country. Click here to track your parcel.
- If you only order batteries without a drone, then it can't be shipped by expedited Shipping (including DHL / FedEx / UPS) because of the strict restriction of shipping.
- If the number of batteries in your order exceeds the acceptable range of the logistics, we will ask you to cancel the order or ship the batteries separately(an extra shipping fee may be required).
More Info required
If you are in Taiwan, South Korea, or Brazil, there is some extra information that we need in your order because of your country's import policy.

Wrong Address
Shipments will be sent to the address entered on our web page during checkout. We cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.
We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer.

Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.

Damaged box or incorrect item(s)
If you receive damaged or incorrect item(s), contact Customer Support in 5 business days with receipt of your shipment to make the necessary corrections.

* All duties and taxes are the responsibility of the customer.